We value your support for Golden Bowl. If you have any questions or concerns about our products, please contact our Support Team below.
Support Email
info@goldenbowl.com
Customer Service Hours
Monday - Saturday from 10 AM to 10 PM (PT)
Sunday from 10 AM to 9 PM (PT)
Frequently Asked Questions
How can I contact the customer service?
To contact us, you can reach out to our dedicated customer service through Golden Bowl Pets' official website. Visit the "Contact" section, where you'll find email addresses to connect with us.
How do I order online?
Please select the product you wish to order on our site, click ‘Add to Cart’ and indicate your desired quantity.
You can view and/or edit the contents of your cart at any time by clicking the cart icon in the top right corner of all our website pages. You can then proceed to the check-out.
Once your payment has been made, a thank you page will appear displaying your order number, to indicate that we have received your order.
Can I change my order or shipping details once I have placed my order?
We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details once an order has been processed; nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@goldenbowl.com to see if this is possible.
Will I be charged sales tax?
Orders placed on goldenbowlpets.com are subject to the applicable state, local or country sales taxes. Your order confirmation will show the sales tax in the order total.
Do you offer customer service in multiple languages?
We offer customer service in multiple languages, including English and Simplified Chinese. When contacting us, you'll have the option to communicate in your preferred language; if a language isn't currently supported it can still be accommodated internally if someone on the team speaks that language.
How do I access my invoice?
Your invoice will be sent to the confirmation email that you receive after placing an order through goldenbowlpets.com